Agent IQ builds digital platforms that help financial institutions deepen customer relationships, improve customer satisfaction, and boost service efficiencies while reducing the cost of serving. The company emphasizes augmenting human bankers rather than replacing them, applying artificial intelligence and machine learning to scale empathetic, personalized engagement. Agent IQ positions its product to help community banks meet digital demands and foster relationship banking in a digital world. The firm says its technology enables data-driven relationship management and operational efficiency for banks. CEO and co-founder Slaven Bilac framed the company’s mission around empowering community banks with pragmatic AI-driven tools. The company announced a strategic investment from a community bank-focused fintech fund to support those goals. Agent IQ develops the Lynq™ digital engagement platform, an AI-augmented, scalable solution featuring messaging (with real-time translation into more than 100 languages), video chat, and AI-powered real-time insights. The platform targets banks and credit unions to help deepen customer relationships, improve satisfaction, boost service efficiencies, increase profitability, and reduce cost to serve. Slaven Bilac is CEO. The company is based in San Francisco, California. Agent IQ raised $10M in a Series A round led by Mendon Venture Partners, with participation from Acronym VC, Sierra Ventures and FNBO. It intends to use the proceeds to accelerate growth and expand operations. Agent IQ develops customer service bots that combine artificial intelligence and human agents to provide seamless handoffs and closed-loop learning. Its product suggests responses to agents and dynamically presents knowledge-base articles based on conversation context. The company emphasizes reducing repetitive work for reps and consolidating disparate content sources into a single workflow. Agent IQ traces its roots to a Nike marketing program and was founded by CEO Craig Davis. It currently employs 20 people and serves 14 Fortune 1000 customers, each reportedly paying at least $500,000 per year. The company plans to use new funding to expand its sales organization and build out customer success teams.

Total raised

$16M

Funding rounds

3

Latest round

Series A

Latest activity

Nov 2022