ArenaCX is a tech-powered marketplace platform for business process outsourcing (BPO) led by CEO Alan Pendleton and based in Raleigh, NC. It curates and vets more than 100 BPO partners to supply outsourced talent across customer service, sales & marketing, accounting & bookkeeping, HR & recruiting, and administrative/back-office services. The platform uses data and industry expertise to provide an enterprise-level outsourcing RFP experience for companies of all sizes. In December 2022 the company raised $4.2M in funding. The round was led by Eagle Ventures, Sovereign's Capital, Beyond Capital and Triangle Tweener Fund. ArenaCX intends to use the funds to accelerate growth. ArenaCX, based in Raleigh, N.C., operates a customer service marketplace delivering on-demand support to businesses. Led by CEO Doc Shufelt, the company provides a network of integrated contact centers that enable businesses to access the amount of support they need on demand. Its management software dynamically matches support volume with trained agents, giving companies flexibility to scale customer service teams up or down and reducing time and money spent on hiring, training, and scheduling. The platform plugs into a business' existing customer service software suite and uses machine learning to categorize, prioritize, and assign customer support tickets. ArenaCX's software includes native forecasting capabilities and dashboarding that give support leaders control over their operations. The company plans to use new capital to further enhance its software platform, including integrations with more customer support software providers.

Total raised

$6M

Funding rounds

2

Latest round

Equity

Latest activity

Dec 2022