BackOps offers a platform that converts everyday logistics communications—emails, messages, service tickets—into automated, end-to-end workflows across carriers, warehouses, and vendors. Its two flagship products are AI Process Center, which captures institutional workflow knowledge and turns it into automated actions, and Relay, an always-on agent that detects issues and automatically files claims, initiates reshipments, and drafts customer responses. Deployed across industries such as automotive, grocery, retail, and manufacturing, the software has delivered up to 60 % time savings for logistics teams, 93 % faster customer response times, and 100 % automatic filing of eligible carrier claims. Customers include one of the world’s largest automakers, a global retail giant, and major U.S. machinery suppliers. With fresh capital, the company plans to expand engineering, product, and go-to-market teams and accelerate its product roadmap. The press release was issued from San Francisco, though the founding date was not disclosed.

Total raised

$34M

Funding rounds

3

Latest round

Series A

Latest activity

Mar 2026