Connectly operates a code-free conversational commerce platform that uses proprietary AI models to automate two-way personalized messages across messaging channels including WhatsApp, Instagram, and RCS. The platform lets businesses create interactive campaigns and use AI to automate conversations across sales, marketing, customer experience, and support. In 2023 the company launched Sofia AI, an AI product recommendation assistant, and introduced an AI Search product for businesses. Connectly says it nearly doubled its revenue and headcount over the past year and entered the U.S. market after its Series A in October 2023. Founded by Silicon Valley veterans in 2020 and based in San Francisco, the company focuses on helping retailers increase conversions, engagement, and customer satisfaction through messaging. Connectly plans to continue investing in its proprietary AI models and to scale its conversational commerce offering globally. Connectly provides a platform for businesses to create messaging campaigns and automate conversations with customers across messaging apps, using chatbots and outbound/inbound workflows. Its AI uses natural language processing and machine learning to build audience segments, prioritize inbound messages, and recommend products. The product can detect events like cart abandonment and tailor messages or offers (discounts, shipping) to recover sales, and it displays audiences and campaign performance in a unified dashboard. The company was founded by Stefanos Loukakos (former head of Meta’s business Messenger division) and Yandong Liu (former lead ML engineer at Uber) in 2020. Connectly reports a customer base of roughly 200 brands and annual recurring revenue just above $3.5 million. It competes with incumbents such as Twilio and startups like MessageBird and Attentive and plans to grow headcount from 35 to about 40 by year-end 2023.

Total raised

$28M

Funding rounds

2

Latest round

Series B

Latest activity

Sep 2024