Doctor On Demand operates a nationwide virtual healthcare platform that connects patients to physicians, psychiatrists, therapists and care coordination teams via video, voice and messaging. The company delivers urgent care, virtual primary care, chronic care management, and integrated behavioral health through employers, health plans, Medicare Part B, and directly to consumers. It reported accelerated momentum in early 2020, more than doubling its covered lives in six months and reaching its 3 millionth virtual visit; the platform now spans over 98 million covered lives and has a 4.9/5 patient satisfaction rating. In response to COVID-19 the company rapidly rolled out services to 33 million Medicare Part B beneficiaries across all 50 states. Average wait time on the platform is about 10 minutes and the company emphasizes a clinical model of fully employed providers to enable continuity of care. Doctor On Demand is headquartered in San Francisco with offices in Minneapolis and Washington, D.C. The company plans to use its recent funding to accelerate investments in growth, expand access to comprehensive virtual care, and further scale its Virtual Primary Care offering. Doctor On Demand provides video visits with board-certified physicians, psychiatrists, and licensed psychologists via smartphones, tablets, and desktop computers. The service offers immediate access with an average wait time of five minutes, is available 24/7, and is rated five stars on iTunes and Google Play. Last year the company became the first telemedicine provider to offer fully integrated laboratory services, expanding treatable conditions and enabling chronic care management. Doctor On Demand serves two million patients nationwide, hundreds of enterprise customers including four of the Fortune 10, and more than two dozen health plan partners, and has reported triple-digit year-over-year growth. The company delivers care through employers, health plans, and directly to consumers and is headquartered in San Francisco with offices in Minneapolis and Washington, D.C. The new funding will support rapid expansion of the platform; Doctor On Demand has now raised over $160 million in total funding. Doctor on Demand is a telemedicine startup offering one-on-one virtual visits with board-certified physicians via individual accounts and employer partnerships. The platform is distributed through employer customers (it signed its 200th employer customer) and works with national health plans such as UnitedHealthcare and the Blue Cross Blue Shield Association, claiming in‑network or subsidized access to more than 25 million Americans. The company raised a $50 million Series B and had previously raised $24 million in seed and Series A financing, bringing total disclosed funding to $74 million. It competes with services like HealthTap, MDLive, American Well and Teladoc but emphasizes practicing medicine with real, board-certified doctors. Doctor on Demand plans to use the new capital to grow the service, build out its sales team and sign additional employer and partner relationships. Existing partnerships and customers cited in the article include Comcast, Union Bank & Trust and Wegmans. Doctor On Demand provides HIPAA-secure, synchronous video visits on Android and iOS and is now available as a web-based desktop app, enabling U.S. patients to consult physicians for non-emergency clinical issues. The service charges $40 per visit, of which $30 goes to the physicians. Its physician team treats conditions such as colds, coughs, allergies, infections, and can handle prescription refills; the platform is not intended for emergencies or care requiring labs or imaging. The company announced a $21 million Series A led by Venrock, Shasta Ventures and angel investor Sir Richard Branson. Last December Doctor On Demand raised a $3 million seed from Venrock, Andreessen Horowitz, Google Ventures, Lerer Ventures, Shasta Ventures and Athenahealth CEO Jonathan Bush. Comcast has become the first major company to integrate Doctor On Demand into employee health plans and will offer or fully subsidize video visits for some U.S. employees. Doctor On Demand offers on-demand video visits that connect patients to licensed U.S. physicians via an app on iPhone, Android or tablet, using a HIPAA-secure network and synchronous video chat. At launch the service is live in 15 U.S. states and charges $40 per video call, a price the founders say is comparable to typical insurance co-pays and cheaper than many urgent-care visits. The service supports payment via Health Care Spending Accounts, Flexible Spending Accounts or major credit cards, and can handle non-emergent clinical issues and prescription refills. The company has grown a national network of roughly 1,000 physicians overseen by co-founder and CMO Dr. Pat Basu and is building a multidisciplinary routing capability to connect patients to specialists. Founders Adam Jackson and Dr. Pat Basu lead the company, which also counts Tom Daschle on its board and Jay McGraw as a co-founder supporter.

Total raised

$223M

Funding rounds

5

Latest round

Series D

Latest activity

Jul 2020