Ducky provides an AI-powered support platform that learns from internal knowledge tools like Slack, Notion, and JIRA to help support agents find correct information in seconds. It automatically generates customer responses in a brand’s tone to ensure personalized, consistent communication across interactions. The company integrates via a Chrome extension and works alongside ticketing platforms including Help Scout, Zendesk, HubSpot, and Gorgias. Ducky aims to create human customer experiences by combining machine learning and AI to surface relevant information for agents. The company plans to use new funding to expand operations and accelerate development efforts. Founders are Hongbo Tian and James O’Brien, and the company is based in Nashville, TN.

Total raised

$3M

Funding rounds

1

Latest round

Seed

Latest activity

May 2024