Eccentex offers the iJourney Platform, a cloud-native SaaS designed to engage customers, automate work, and optimize end-to-end customer journeys for businesses and government agencies. The platform integrates omni-channel interactions, a knowledge base, a service desk, and a Customer360 file, and it connects with third-party AI and RPA solutions. It provides pre-built journeys, machine-learning sets, and low-code/no-code configuration so business users can modify flows, forms, and steps without heavy IT involvement. Eccentex says these capabilities shorten case resolution times, improve customer satisfaction, reduce churn, and lower per-event service costs. The company plans to use new funding to bolster partnerships, sales and marketing initiatives, and accelerate international expansion. Eccentex was founded in 2008 and is headquartered in Culver City, Calif. Eccentex offers AppBase, a Platform-as-a-Service dynamic case management (DCM) solution for organizations in banking, insurance, healthcare and government. Its DCM product integrates technologies and practices from BPM, enterprise content management, business intelligence, rules engines and collaboration, including social media. The company was founded in 2006 and is led by CEO Glen Schrank. Eccentex serves regulated and service-oriented use cases such as service requests, incidents and investigations. The company says it will use new funding to continue expanding adoption of its cloud solutions. No operating metrics were disclosed in the article.

Total raised

$8M

Funding rounds

2

Latest round

Equity

Latest activity

Feb 2012