FireHydrant builds a platform to help companies prepare for and manage incidents, with run books as a core feature that act as playbooks for handling crisis situations. The product now includes a directory of service owners to speed identification of responsible teams during incidents. Customers have expanded their use of run books for onboarding into incidents and improving incident communication. The company says it has grown customers 5x since its Series A last year and has grown headcount from 10 to 54 employees. FireHydrant emphasizes treating incident management as a business problem, not just an engineering one. The company has raised capital to date and is hiring remotely, maintaining a small New York City office while considering additional hubs in Austin, Denver and San Diego. FireHydrant provides a platform of digital runbooks and tooling to help companies manage incidents and accelerate recovery. Its product centralizes company-specific response playbooks and automates administrative steps such as notifying stakeholders, generating Jira tickets, and opening Slack channels to coordinate teams. CEO and co‑founder Robert Ross is a former site reliability engineer, and his SRE background informed the product design. The company positions its tooling as especially valuable during periods of high online demand and remote coordination, such as the current pandemic. Investors and the team describe the product as a step toward more automation in problem resolution. To date FireHydrant has raised $9.5 million in total funding. FireHydrant builds an incident-management platform designed to help companies recover from IT disasters and understand root causes to prevent recurrence. The product was designed with Google’s Site Reliability Engineering (SRE) methodology in mind but is intended to help teams regardless of whether they practice SRE. FireHydrant analyzes change logs to surface suspected recent changes during incidents and integrates with PagerDuty, GitHub and Slack. The platform serves two main purposes: help teams figure out what’s happening during an ongoing incident and enable post-mortems to prevent similar problems in the future. The company was founded by three engineer‑founders with outage-response experience at Namely, DigitalOcean, CoreOS and Paperless Post and currently has a handful of beta customers. It has opened registration for the product and plans to hire more engineers to continue building the platform, supported by a $1.5M seed investment.

Total raised

$33M

Funding rounds

3

Latest round

Series B

Latest activity

Aug 2021