First Due offers a single integrated platform with modules for pre-incident planning, mobile response, ePCR, NERIS/NEMSIS-compliant reporting, scheduling, inspections, asset management, and community engagement. The company serves over 3,000 public safety agencies and more than half a million users across the United States and Canada, including customers such as the State of Michigan, City of Charlotte, San Bernardino County Fire Protection District, and several federal agencies including the Department of Defense. First Due positions itself as a leader in AI-driven public safety technology to enable faster decision making, greater operational readiness, and improved response outcomes. The company’s roadmap focuses on strengthening core modules, launching new capabilities, and strategically integrating AI across products and internal operations. Near-term product priorities called out by the company include AI-driven EMS QA/QI workflow improvements, intelligent scheduling automation, advanced data and analytics via simple language queries, and conversational tools to streamline implementation. Founded in 2016, First Due aims to scale platform capabilities and expand service delivery while enhancing customer support. First Due is a New York–based developer of public safety software that delivers an end-to-end cloud-based SaaS suite for fire and EMS agencies. The First Due Suite consolidates Pre-Incident Planning, Fire Prevention, Incident Reporting, ePCR, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response in a single, true-cloud platform. The company positions itself as a market disruptor addressing legacy software stagnation and the lack of all-in-one solutions for emergency-service providers. Serent Capital made a minority investment to accelerate First Due's expansion, enabling aggressive staffing and product growth. First Due plans to invest in emerging technologies including machine learning, analytics, and connected vehicles to enhance its platform. K&L Gates acted as counsel to First Due on the transaction.

Total raised

$355M

Funding rounds

2

Latest round

Equity

Latest activity

Aug 2025