Fixify connects to existing ticketing systems like Jira and ServiceNow to automatically categorize tickets, identify hotspots, and use AI to surface likely root causes. The platform supplements automation with a team of Fixify-employed IT analysts who diagnose and resolve issues, while customers and internal IT staff can collaborate on tickets. Fixify uses sentiment analysis to triage requests and track user experience from ticket open to close, and it aims to handle roughly three-quarters of a customer’s ticket volume end-to-end. The company charges an annual subscription priced by employee count (example: $9,000/month for a 750-employee company) and retains data by default for 12 months subject to customer needs and contracts. Fixify targets tech-centric organizations of roughly 100–2,000 employees and offers an admin dashboard with prioritization controls, performance metrics, and proactive suggestions. Launched in 2023 and based in Arlington, Virginia, Fixify has a 41-person workforce and serves 15 customers, with near-term plans focused on growing headcount and its customer base.

Total raised

$25M

Funding rounds

1

Latest round

Series A

Latest activity

Oct 2024