Front builds a communication hub that combines an email-inspired interface, team collaboration, workflows and customer data to modernize email and customer support software. The product surrounds high-stakes conversations with collaboration capabilities and contextual data so teams can respond quickly and personally. Front reports nearly 8,000 customers in over 100 countries, including five of the Fortune 25, and says net new ARR grew 120% year-over-year. Engagement metrics are strong: Front’s CSAT averaged 98% over the past 12 months and 75% of monthly active users are daily active users. The company plans to invest the new funding in product development for support, operations and account management teams, expand go-to-market efforts, pursue new partnerships and enter additional geographies, with a push in EMEA (offices in Paris and Dublin). Front describes itself as capital-efficient and has prioritized lower valuations to limit dilution while continuing global hiring across San Francisco, Chicago, Paris, Dublin and remote roles. Front is a collaborative inbox for companies that centralizes email and other messaging channels so teams can work together on shared addresses (e.g., support@ or jobs@). It supports email, text messages, WhatsApp, a website chat module and more, and provides collaboration tools like assignment, @-mentions, shared drafts, and alerts to avoid double replies. Front also offers automation and workflow features, canned responses, and integrates with third-party services such as Salesforce, HubSpot, Clearbit and dozens of others; customers include MailChimp, Shopify and Stripe. Financially, Front says annual recurring revenue has quadrupled since its previous funding round and its valuation has likewise quadrupled; the company had about two years of runway prior to this raise. With the new funding, Front plans product iterations including Office 365 calendar support, an offline mode and other refinements, and intends to scale its sales and go-to-market team. The company will open an office in Phoenix and hire a new CMO as part of its expansion. Front began with collaborative inboxes that let teams manage shared addresses, assign messages, comment on threads, and integrate context from third-party services. The product has expanded to handle texts, Twitter, live chat and dozens of integrations such as Salesforce and Jira. Front is a paid service and is already generating revenue; the company says it has enough runway for the next nine years. Operating scale metrics cited include 2,500 companies using Front, 60 employees today with plans to grow to about 130 next year, and over 350 million emails and messages processed in 2017. Major customers include Shopify, LVMH, General Assembly, Convoy, HubSpot and Onefinestay. Future plans emphasize deeper product ambition — moving beyond multiplayer email to potentially launching a single-user client that can be shared with others — and hiring more engineers to build toward that vision. Front is a collaborative email service that lets multiple team members interact with and manage shared addresses such as support@, jobs@ and contact@. The product adds a social layer to inboxes with notifications, mentions, emojis, typing indicators and integrations with third-party services. The company recently released a major update introducing many new features to improve collaboration. Front reports more than 1,000 companies using the product, including customers such as LVMH, Mailchimp and HubSpot. The team is focused on moving beyond shared inboxes toward capabilities like delegating emails and granting temporary inbox access. While still relatively small, Front aims to modernize how people handle high-volume email workflows. Front provides a feature-packed layer on top of email that lets teams assign messages, comment, get notifications and manage shared addresses like contact@ or support@. The product positions itself as a “multiplayer version of Gmail” and can act as a lightweight support platform for companies that don’t want a full Zendesk instance. Pricing is between $9 and $19 per user per month. The company reports strong traction, with average revenue growth of 10–15% per week over the prior three months. Front emerged from French startup studio eFounders and later participated in Y Combinator; co-founders Mathilde Collin and Laurent Perrin are based in San Francisco while the rest of the team is in France. With the new capital, the company intends to accelerate product development and growth to become an indispensable tool for teams handling high volumes of email.

Total raised

$203M

Funding rounds

5

Latest round

Series D

Latest activity

Jun 2022