Fullview provides an API-first platform that lets customer support agents instantly see a user’s screen, initiate in-app video calls, and enable multiplayer screen control. The product is designed to bridge knowledge and workflow gaps between product and support teams so technical issues can be diagnosed and fixed without lengthy back-and-forth. Founded in 2021 and described as a Danish startup in the article, Fullview targets modernizing the technical support stack used by SaaS companies. The company says it replaces siloed tools like session recordings, calls, screen control and console logs with a unified workflow. New capital will be used to accelerate the product roadmap and to build new growth and design teams this year. CEO Daniel Bakh emphasizes delivering personalized, fast, and scalable customer support. Fullview builds an API that plugs into existing web applications to let support reps instantly view a user’s screen, run in-app video calls, and enable multiuser screen control. The company emphasises GDPR measures, saying agents do not need to fully log into users’ accounts and multiuser control requires explicit user consent. Fullview is gathering product feedback from customer support leaders at Hopin, Pleo, Labster and Monday.com as it develops the technology. The startup plans to use new funding to further develop the product and accelerate hiring, specifically in the engineering team. Founders Daniel Bakh and Dorin Tarau lead the company and position improved support as a driver of revenue retention for SaaS businesses.

Total raised

$9M

Funding rounds

2

Latest round

Seed

Latest activity

May 2022