Gainsight provides a customer success platform that gives businesses a complete view of customers and helps drive retention across customer success, sales, marketing, executive and product teams. The company lists customers including Adobe, Box, DocuSign, HPE, Marketo, Workday, Resmed, Gigamon and VMware. Led by CEO Nick Mehta and a senior management team, Gainsight employs over 430 people across seven global offices. The company plans to use the new funding to accelerate expansion of its solutions into new global markets, industries and channels. Management names cited in the article include Allison Pickens (Chief Customer Officer), Igor Beckerman (CFO), Jason Stewart (CRO), Ryan Toben (VP Revenue Operations) and Mike Berger (VP Product Marketing). Gainsight, led by CEO Nick Mehta and based in Redwood City, CA, offers a SaaS-based customer-success platform that enables enterprises to contact customers effectively, monitor customer health, and drive retention. The platform is used across Customer Success, sales, marketing, executive and product management. Customers named in the article include Adobe, Box, DocuSign, HP, Marketo, Nutanix and Workday. The company closed a $50M Series D to support its growth. Gainsight said it will use the funds to continue to expand adoption of its platform globally. No operating metrics were disclosed in the article. Gainsight is a Mountain View, CA–based provider of a SaaS, Salesforce-native customer success solution led by CEO Nick Mehta. The platform aggregates sales, usage, support, survey and other external customer data to help businesses drive revenue. The company raised $25M in a Series C and intends to use the funds to expand R&D efforts. As part of its initiatives, Gainsight is partnering with Bessemer and McKinsey & Co.’s SaaSRadar on a quarterly SuccessIndex benchmark report. That research will correlate financial data from public and private SaaS companies (as indexed by Bessemer and SaaSRadar) with transactional, performance, and operational data from participating Gainsight customers. Board changes accompanied the round, with a Bessemer partner joining the board and a Lightspeed partner becoming a board observer. Gainsight offers a Customer Success Management SaaS suite and a new big data platform that connects frontline employees using CRM systems to customer data. Its platform integrates with Salesforce and applies big‑data analytics to sales data, usage logs, support tickets, surveys and other sources of customer intelligence. The company’s tools are used by customers including Angie’s List, Castlight Health, Marketo and Informatica. Led by CEO Nick Mehta, Gainsight plans to expand engineering, sales and marketing with the new funding. The company raised $20M in a Series B in the reported round, bringing total capital raised to $30M to date. The funds will be used to grow product and go‑to‑market efforts. Gainsight (formerly JBara Software) provides a customer success management platform that leverages Big Data predictive analytics to evaluate sales data, usage logs, support tickets, surveys and other customer intelligence. The platform aims to provide a complete view of customers and drive retention across sales, marketing, executive and product teams. Leadership was updated with Nick Mehta named CEO and founder Jim Eberlin newly named president. Customers include Marketo, Jive and Eloqua among other B2B companies. The company raised $9M and intends to use the funds to accelerate product development and expand sales efforts. Operations are based in Mountain View, CA.

Total raised

$156M

Funding rounds

5

Latest round

Series E

Latest activity

May 2017