Giga ML develops a foundational AI infrastructure layer that allows enterprises to deploy emotionally intelligent agents capable of reasoning, acting, and resolving customer issues in real time. Its platform employs retrieval-augmented generation and contextual reasoning to deliver policy-safe conversations across high-compliance sectors such as e-commerce, financial services, healthcare, and telecommunications. The system already manages millions of voice calls every month for customers including DoorDash, Postman, and Capital.com, slashing wait times and reducing escalations. At DoorDash, Giga ML’s deployment accelerated resolution speed and improved operational efficiency across teams serving nearly 50 million monthly users. Founded by IIT Kharagpur graduates and Forbes 30 Under 30 honorees Varun Vummadi (CEO) and Esha Manideep (CTO), the company positions itself as a replacement for traditional, human-heavy call centers. The newly raised capital will be used to expand the technical team, speed up go-to-market efforts, and scale deployments with the world’s largest enterprises. Prior investor commentary highlights the startup’s ambition to become a transformational AI company in customer support.

Total raised

$65M

Funding rounds

2

Latest round

Series A

Latest activity

Nov 2025