Glassbox provides an AI-driven platform that captures, analyzes and optimizes user interactions across web and mobile channels, offering 100% user session capture, real-time alerts and AI-powered insights. The product is used by large enterprises in highly regulated industries, with named customers including Citi Bank, SoFi and Credit.com. Glassbox helps organizations enhance digital experiences, improve brand loyalty, drive revenue growth, ensure accessibility and prevent fraud attacks. The company plans to expand its product roadmap with a focus on AI-powered behavioral analytics, fraud prevention and real-time decision-making capabilities tailored to banks and insurers. Glassbox announced a minority investment from Poalim Equity to fuel development of these next-generation AI capabilities. This is the company’s first capital raise since Alicorn took Glassbox private in May 2024. Glassbox builds session-replay and web/mobile analytics tools that let businesses monitor how customers use online interfaces, detect failures, and recommend fixes. The company says the product is increasingly mission critical as organizations accelerate digital channels. Glassbox plans to use the new funding to continue expanding its technology and overall business. CEO Yaron Morgenstern said revenues more than doubled in the last year and the business has doubled year-over-year. The company faced scrutiny last year over its SDK and data-handling practices, but says that issue helped align practices with platform vendors and is now behind them. Customers named or referenced include insurers like Seguros, airlines such as Air Canada, 10 of the largest banks in the world, and several very large S&P 500 retailers. Glassbox develops a digital customer management platform that captures and analyzes every user session using big data, behavioural analytics, session replay, free-text search, application monitoring and machine learning. The technology enables customers to see where users encounter difficulties and build audit trails for compliance, producing insights to enhance web and mobile app experiences. Founded in 2010 by Yoav Schreiber, Yaron Gueta and Hanan Blumstein and led by CEO Yaron Morgenstern, the company is based in London and maintains offices in New York and Tel-Aviv. Glassbox counts tier-1 customers including major banks, insurance companies, travel sites, telcos and retailers. The company raised $25M and said it will use the funds to accelerate global growth and continue product development of its automatic insight capabilities.

Total raised

$65M

Funding rounds

3

Latest round

Series C

Latest activity

Apr 2020