Got It AI offers an omnichannel SaaS that ingests voice and chat logs and, using natural language processing and machine learning, autonomously communicates with customers across channels. The product is positioned as a fully autonomous contact center alternative to traditional decision-tree chatbots, with configurable confidence-based "hyper parameters" and human escalation when needed. The company targets small and mid-size firms and digital-first e-commerce brands, and also pursues partnerships with cloud contact-center vendors like Five9, NICE and Twilio. Current customers cited include Indiegogo and the baby brand Frida, which use the platform largely to handle email and compound content questions. Got It AI employs around 30 people and says its virtual agents improve as they absorb more conversations. The company emerged from stealth with a go-to-market strategy focused on direct sales and partner integrations.

Total raised

$15M

Funding rounds

1

Latest round

Equity

Latest activity

Jun 2022