Happy Returns offers a Full Stack Returns solution combining software, services, and logistics to let retailers provide branded online return flows and multiple return options, including in-person returns via a nationwide Return Bar network. Its in-person Return Bars aggregate items at the start of the process to enable immediate refunds and lower costs for retailers, and the company reports an NPS of 95. Happy Returns has expanded to over 350 Return Bar locations in 63 metro areas and processes returns for digitally native brands such as Rothy’s, Everlane, and Parachute Home. The company has opened two regional Return Hub facilities in Blandon, PA and Van Nuys, CA to support processing and aggregation. Growth has been rapid — the volume of returns and exchanges processed grew 800% year over year — and the team employs 55 people. The company aims to scale availability and reduce friction for merchants and shoppers by working with partners to integrate returns across purchase, fulfillment, and return flows. Happy Returns is a Santa Monica–based technology, logistics and service provider that manages in-person returns for online retailers. Its core offering is an integrated system of technology, service, and logistics anchored by a network of Return Bar locations staffed by trained Returnistas. Since completing its Series A in May, the company expanded its Return Bar network to 50 locations in 14 metro areas and reported a 700% increase in returns volume processed through its in-person network. The company will use the new funding to expand its Return Bar footprint, build multiple new product offerings, and accelerate its technology roadmap. It also plans to invest aggressively in operations, sales, and engineering to meet rising retailer and shopper demand. Investors in the company include USVP, Upfront Ventures, Lowercase Capital, and Maveron. Happy Returns operates a network of staffed Return Bar® locations that let online shoppers make free, in-person returns without packing or shipping and receive an immediate refund. The company sells its service to online retailers to reduce shipping and support costs while improving conversions and customer satisfaction. Hosts such as shopping centers benefit from qualified foot traffic driven by returns. Recent growth includes expanding to 40 Return Bar® locations across 14 U.S. metro areas, up from three locations in two metros last holiday season. Happy Returns announced five new retail partners—Chubbies, City Chic, Jaanuu, Paul Evans, and Yosi Samra—joining existing partners like Everlane, Carbon 38, Eloquii, Shoes of Prey, and Tradesy. Management frames returns as a major area for innovation and says the company will use new financing and its team to continue growing the in-person service. The company is based in Santa Monica, California, and its investors include Upfront Ventures, Lowercase Capital, and Maveron. Happy Returns provides in-person Return Bars where shoppers hand returns to a Returnista who processes the return and credits the shopper in real time. The service removes the need for boxes, labels, post-office visits and waiting for credit-card refunds. By aggregating returned products for shipment and reducing customer-support inquiries, Happy Returns aims to lower retailers' cost of returns while improving customer satisfaction. Internal company research indicates 78% of shoppers are more likely to shop with an online retailer that offers in-person returns. The company launched its first Return Bar at Santa Monica Place and raised $1.9M in seed financing to support operations and expansion. Happy Returns plans to build a network of Return Bar locations throughout Los Angeles later this summer and nationwide later this year.

Total raised

$25M

Funding rounds

4

Latest round

Equity

Latest activity

Apr 2019