HelloTech operates an in‑home tech support marketplace that dispatches tech‑savvy college students to assist customers with device setup, troubleshooting, and product installation. The company charges $79 an hour for in‑home visits and also sells and installs additional products. Its customer base is predominantly adults, with about half skewing into their late 40s and older. CEO Richard Wolpert cites the rise in IP‑connected devices per home as driving demand for in‑home technical support. HelloTech is currently live in Los Angeles and plans to expand nationwide, beginning with an upcoming Orange County rollout. The company recently closed a $12.5M Series A, bringing total funding to $17M after a $4.5M seed in February. HelloTech provides on-demand in-home tech support and technology sales using a vetted and trained college-student workforce. The company sells and installs consumer tech products from partners that include Sonos, Nest, Belkin, Linksys and others, and offers services such as Wi‑Fi connectivity, virus/slow machine fixes, printer help, purchase consultation and training. HelloTech positioned its service to address the decline of pure technology retail chains and the proliferation of smart-home devices, targeting primarily aging Boomers and Gen X homeowners who need installation and maintenance help. The company ran a "friends and family" trial in West Los Angeles and launched service in Los Angeles, operating live within a seven-mile radius around UCLA. To promote adoption it offered a limited-time "first hour free" in-home support promotion. Financially, HelloTech announced an additional $2 million from a group of tier‑1 investors to support its LA launch and operations. HelloTech positions itself as a consumer-facing service for tech support and technology purchases. The company is based in Los Angeles and says it is “changing the way consumers get tech support and purchase new technology.” It plans to use the seed funds to launch an alpha service in Los Angeles in Q2 2015. HelloTech raised $2.5M in seed funding from a mix of venture firms and angels. The team was founded by Richard Wolpert and is actively hiring (contact listed in the article). No operating metrics or revenues were reported in the article.

Total raised

$17M

Funding rounds

3

Latest round

Series A

Latest activity

Sep 2015