Help Scout is an email support software company led by Nick Francis that offers a help-desk platform for small and midsize businesses. Its product includes reporting tools, an integrated knowledge base, more than 50 integrations and an API. The company serves roughly 3,000 customers across 60+ countries, including KissMetrics, Buffer, GrubHub and AngelList. Help Scout raised $6 million in a Series A round led by Foundry Group with participation from CommonAngels Ventures. The company intends to use the funds for product and content development and to invest in new marketing channels. Help Scout is based in Boston, MA. Help Scout, launched in May after graduating from TechStars Boston, offers an email-first support platform that lets teams share an inbox, view full conversation histories, and see public customer profiles compiled from social networks. The product is designed to look like one-on-one email threads (real-person senders and personalized signatures) while remaining invisible to customers—no login required. It supports any email address via a unique alias and typically takes about four minutes to set up. Help Scout positions itself between basic email and full help-desk systems by focusing tightly on scalable, personalized email support for teams of two or more. The company plans to sync with existing CRM solutions soon to broaden its integrations. As of the article, Help Scout has signed up over 500 companies (adding about 100 companies per month) and charges $10/month for individuals and $20/month for businesses.

Total raised

$6M

Funding rounds

2

Latest round

Series A

Latest activity

Mar 2015