Hiver is described as the world’s first helpdesk built for Google Workspace, providing a SaaS collaboration tool that streamlines helpdesk workflows for businesses using Google Workspace. The company powers more than 1,500 customers, including Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork. Hiver reports over 700 G2 reviews with roughly 80% five‑star ratings and is listed on several G2 Best Software lists, including top products for customer satisfaction. The product emphasizes ease of onboarding, simplified workflows, and 24×7 customer support that customers rate highly. The company says the new funding will give it ammunition to pursue market and product opportunities to build a leading customer service solution for businesses. Its website and blog announce the Series B and provide additional company information and customer references. Hiver is a Google Chrome extension that lets teams manage shared email addresses (e.g., support@, sales@) and collaborate directly inside Gmail. It provides shared inboxes, assignment of emails to coworkers, a separate comments column with @-mentions, collision alerts, templates, scheduled sending, shared drafts, and simple if/then automations. Hiver follows a SaaS pricing model with plans starting at $14 per user per month and charges extra for automations and Salesforce integration. The company is based in India, employs about 50 people, and serves roughly 1,000 companies—many in the U.S.—including HubSpot, Vacasa, Pinterest and Lyft. The product requires G Suite and works better on desktop; Hiver also offers basic mobile apps that remain relatively limited. The addition of automation rules shows ongoing product development to streamline assignment and categorization of conversations.

Total raised

$26M

Funding rounds

2

Latest round

Series B

Latest activity

Mar 2022