iAdvize is a conversational marketing platform that lets businesses engage customers and prospects on websites and apps via a single messaging solution (chat, voice, video) and an on‑demand expert community called ibbü. The platform offers big‑data predictive targeting, cross‑channel connections (web, social, messaging apps and SMS), and an intelligent routing system by language, skills and expertise. Founded in 2010 and headquartered in Nantes, France, the company serves more than 600 businesses across 60 countries and reports 100,000+ monthly interactions and a 90% customer satisfaction rate. iAdvize says 12,000+ enthusiasts have expressed interest in ibbü and that ibbü helps customers generate one million euros in revenue per week; the company reports average annual growth of 100%. Financially, iAdvize has raised $56M to date following a $38M Series C announced in this round and an initial $18 Series B. Planned uses of capital and company priorities include expanding into the U.S. with a Boston office, reinforcing European operations, growing headcount to 250+ by 2020, bolstering R&D and developing ibbü’s market strategy (including AI to optimize visitor targeting and agent handling). iAdvize provides a customer engagement platform that automatically detects website visitors who need help and alerts support teams so representatives can initiate chat, calls or other on-site interactions. The product supports click-to-chat and click-to-call buttons and the company is adding monitoring for web, mobile and social networks with Twitter and Facebook integrations in progress. About 2,000 companies use iAdvize, including clients such as Cdiscount, LVMH and Boursorama. The startup was founded in 2010 in France and currently has 120 employees. iAdvize plans to expand internationally, hiring roughly 100 people across the U.K., Germany, Spain and then the U.S. The company positions itself against larger competitors like LivePerson and says its user-tracking technology could be a competitive advantage. iAdvize develops Click to Call and Click to Chat solutions to help companies manage online customer relations, improve conversion rates, boost sales and increase customer satisfaction. The platform is used by over 800 clients, including Monster, PagesJaunes, Cdiscount, Fnac, Pixmania, Cofinoga and Fortuneo. Co-founded in 2010 by Julien Hervouët (CEO) and Jonathan Gueron, the company is based in Nantes, France. iAdvize plans to accelerate international expansion and further develop its offering using the new funding. The company raised €1M in funding from Alven Capital to support those efforts. No revenue figures were disclosed in the article.

Total raised

$55M

Funding rounds

3

Latest round

Series C

Latest activity

Oct 2017