Founded in 2011 by Jordi Torras, Inbenta evolved from a consulting shop into a conversational AI provider offering Chatbot and Messenger, Knowledge, and Search products. The company says its proprietary, patented AI toolkit operates in 35 languages and has been advanced through billions of customer interactions, with models curated by analysts and computational linguists and controls for anonymization and data deletion. Inbenta serves more than 250 brands across industries including financial services, travel, e-commerce, insurance, auto and telecom. It employs more than 160 people and plans to grow headcount to more than 200 by 2024. Management declined to disclose revenue when asked. Inbenta competes with vendors such as Quiq and Ada in chatbots, Sana in knowledge, and Hebbia in search. Inbenta, founded in 2005, develops AI and natural language processing software aimed at improving customer engagement, increasing retention and driving sales. Its products are used by more than 200 customers worldwide, including Ticketmaster, B&H, CA Technologies and 8×8. The company has offices in Spain, France, Brazil and Chile, delegations including the United States, the Netherlands and Japan, headquarters in San Mateo, California and an R&D center in Barcelona with about 100 employees. Inbenta employed 160 people at the time of the report and targeted reaching 175 within the year. Sales in the last reported year grew about 40% versus 2016, and the 2018 revenue forecast was roughly €12 million. The company intends to use new funding to expand headcount, strengthen its international presence (focusing on Europe, the US and Japan) and accelerate R&D to further develop its product. Inbenta develops enterprise-grade natural language processing (NLP) technology that powers search, chatbots and self-service solutions for customer support and e-commerce. Founded in 2005 by Jordi Torras, the company is led by him and is based in San Mateo, CA, with offices in Spain, France, Brazil and Chile. Its products are used by over 200 customers worldwide, including Ticketmaster, B&H, CA Technologies and 8x8. The company intends to use the funds to expand sales and marketing and to further drive product development for its technology. The article highlights a Bitcoin marketplace, Xapo, as a customer using an Inbenta chatbot to educate consumers and answer account or trading questions. Inbenta develops virtual assistants capable of parsing natural language and responding autonomously to user inquiries. The company operates offices in Brazil, France and Silicon Valley. The $2M round closed in 2014 is intended to fund expansion in Latin America, with a new operations center to be located in Chile. Inbenta reported $2.6M in revenue in 2013 and projected $4.2M for 2014. Its business plan envisages a Series B of around $10M in two to three years.

Total raised

$60M

Funding rounds

4

Latest round

Equity

Latest activity

Jan 2023