Infinitus Systems builds an AI platform to automate manual healthcare phone calls for payors, providers, and drug manufacturers. The platform combines a multimodal AI system, human-in-the-loop guardrails, and an extensive payor-intelligence knowledge graph to automate data collection traditionally gathered via human-made calls. Its FastTrack AI copilot, now generally available, enables call center staff to bypass IVR systems and hold times, waits on hold on behalf of staff, and drops callers in once a live payor agent answers. Primary use cases include claims processing, prior authorizations, and benefit verifications. The knowledge graph draws from intelligence gathered across over 4 million calls and counting. The company is led by CEO Ankit Jain and CTO Shyam Rajagopalan and is based in San Francisco. Infinitus intends to use recent funding to accelerate its development efforts. Infinitus Systems builds VoiceRPA and conversational automation products for healthcare organizations, automating phone calls and back-office workflows. It announced general availability of DynamoBV™, a unified benefit verification offering that combines proprietary payer APIs, EDI, predictive eBV technology, and digital assistant technology. DynamoBV™ has been used to support the back-office operations of over 35,000 providers and has been integrated with companies such as AmerisourceBergen and TrialCard. The company closed a $30M Series B led by GV, bringing total funding to $51.4M to date. Infinitus intends to use the proceeds to invest in talent, scale operations, accelerate product delivery, and expand sales and marketing to grow its market presence. Founded in 2019 by Ankit Jain and Shyam Rajagopalan, the company is based in San Francisco, CA. Infinitus builds a voice RPA platform that acts as the machine-generated caller to automate conversations between healthcare providers, pharmacies and payers, ingesting those calls to extract information and populate systems. The company uses public-cloud speech-to-text systems while developing its own natural-language processing and conversation flows in-house. Infinitus has signed large healthcare customers, including AmerisourceBergen, and is contributing its technology pro bono to COVID-related public-health calling efforts. Operationally, the company reported making 75,000 calls on behalf of 12,000 providers in January alone. Infinitus has been active for a couple of years and is now emerging from stealth with external funding to scale. The team is led by co-founder and CEO Ankit Jain and co-founder/CTO Shyam Rajagopalan, both with prior experience at Google and Snap respectively.

Total raised

$103M

Funding rounds

3

Latest round

Series C

Latest activity

Oct 2024