Kaizo, founded in 2018 by Christoph Auer-Welsbach and Dominik Blattner, builds a workforce performance management tool for customer support professionals. The platform combines gamification, AI, and real-time analytics to coach individual agents and align them with company goals. Kaizo offers reporting, capacity planning, Q&A tools, and real-time performance analytics to help managers identify and remediate performance issues. It is a prominent app in the Zendesk Marketplace and is used by customers including Foot Locker, Axonius, and Marley Spoon. The company plans to use recent capital to further enhance the platform and to acquire new customers via engineering hires. Kaizo emphasizes improving employee efficiency and performance in remote and hybrid support environments. Kaizo offers a cloud-based AI and gamification platform that monitors agents' activity in CRMs and ticketing systems to provide automated feedback, tips, and goal-setting. The product plugs into environments like Zendesk and Salesforce and analyzes up to 50 datapoints to guide agent behavior without manual reporting. Kaizo provides a mix of free and paid tools and launched on the Zendesk Marketplace. The company recently rebranded from Ticketless and says it has grown to serve 500 companies covering thousands of customer support agents. Its approach emphasizes bottom-up KPI tracking and using machine learning to identify behaviors that lead to better customer outcomes. Kaizo announced a $3M seed raise alongside organizational changes including a new co-founder.

Total raised

$7M

Funding rounds

2

Latest round

Seed

Latest activity

Jun 2021