Keona Health provides CareDesk, an AI-powered healthcare CRM designed to simplify patient access by streamlining scheduling, telephone triage, and communication while guiding staff to correct decisions in real time. CareDesk reduces reliance on paper manuals and disjointed software, giving staff everything they need to resolve calls quickly and confidently. The platform includes AI-guided call support and digital self-scheduling, which clients say has reduced call volume by 30%, boosted online appointment bookings by as much as 40%, and raised online scheduling conversion rates by 250%. Keona intends to use new funding to expand its market position and establish CareDesk as a one-of-a-kind solution. The company will also use the capital to help existing clients further optimize patient access processes and introduce CareDesk to new organizations. Keona Health provides a cloud- and web-based Health Advice application that lets patients complete their health history via a clinic website, patient portal, or phone call through an automated interview. A nurse reviews patient complaints, responds to patients, and the information is copied into the EHR and routed to the appropriate provider. The company’s customers include UNC OB/GYN, Tulane University, UNC Student Health, and Chapel Hill Children’s Clinic. Leadership cited in the article includes CEO Oakkar Oakkar and COO Stephen Dean. In April 2014 Keona Health raised $2.5M in a Series A financing. No revenue or user metrics are disclosed in the article.

Total raised

$10M

Funding rounds

2

Latest round

Series A

Latest activity

Aug 2023