Mahalo launched an end-to-end post-purchase experience (PPX) platform aimed at small and midsize manufacturers. The platform uses generative AI in a customer portal to troubleshoot product issues, answer usage questions, process warranty claims and registrations, and enable follow-on purchases. Mahalo centralizes and automates workflows to reduce unnecessary customer interactions, lower support costs, and increase repeat sales. The company emphasizes the scale of the warranty problem—over $50B paid out each year—and positions its product as a purpose-built solution to improve warranty processing and fulfillment. Co-founder and CEO Robert Lowe, who previously co-founded Wellspring Worldwide and PittPatt, leads the team. Mahalo says the platform will help make North American manufacturers more competitive through transparent processes, time-saving automations, and integrations.

Total raised

$3M

Funding rounds

1

Latest round

Seed

Latest activity

Jun 2025