Zingle provides a two-way, intelligent business-to-consumer messaging platform that lets companies engage with customers via real-time text messaging using artificial intelligence and machine learning. The platform serves multiple verticals, including hospitality, food & beverage, and retail, by analyzing message intent to auto-respond, suggest staff replies, or trigger activities like service tickets. Zingle stores message data in analytics to inform operations (for example, staffing decisions) and has facilitated over 120 million guest messages for customers such as Hyatt, Broadmoor, and Great Wolf. The company recently acquired Philadelphia-based Presto AI, adding the ability to categorize more than 150 intents to make responses smarter and more personalized. Zingle has also bolstered its executive team with hires in marketing, sales, and product. The company raised $11M and plans to use the proceeds to build out its solutions and team as it expands in the hospitality sector. Zingle develops messaging and texting tools that allow businesses to connect with consumers via messaging and SMS. Its product includes a dashboard and other interfaces for businesses to interact with customers. The platform is currently being used in hospitality, parking, food and beverage, and other areas. Zingle was founded by Ford Blakely. The company recently raised funding to accelerate growth and product development. According to the founder, the market has "caught fire" as businesses recognize the effectiveness of messaging and texting to reach customers.

Total raised

$14M

Funding rounds

2

Latest round

Equity

Latest activity

Jan 2019