Moogsoft delivers a cloud-native, self-service observability and AIOps platform that helps DevOps teams detect, triage and remediate incidents faster. The company recently introduced self-service capabilities and a free tier to accelerate adoption and a product-led, high-velocity model. Moogsoft reports 100% QoQ growth in its customer base, record expansion within existing customers, a 105% net dollar retention rate and its best ARR yet. It serves more than 140 customers worldwide, including American Airlines, Fannie Mae, Fiserv, HCL Technologies, SAP SuccessFactors and Verizon Media. Strategic partnerships include AWS, Cisco, HCL Technologies, TCS and Wipro. The company has strengthened its go-to-market team—doubling the sales organization and hiring Minami Coirin Rojas as VP of Growth—while emphasizing rapid customer acquisition and expansion. Moogsoft builds an AIOps platform that applies patented AI to help IT operations teams detect, correlate and resolve incidents across complex enterprise environments. The company has released more than 15 updates to its platform, including Real-Time Service Dashboards, Collaborative Team-Based Workflows, an Algorithmic Clustering Engine, Probable Root Cause Analysis and a Mobile version. Moogsoft says it has been awarded six patents and has filed over 40 additional patent applications for its inventions. In 2017 the company more than doubled revenue and onboarded key customers from across the Global Fortune 500. Moogsoft will use new funding to scale sales and marketing to meet global demand and to invest in R&D for new product development and continued innovation in its core AIOps platform. The company is headquartered in San Francisco and has raised $90 million to date. Moogsoft delivers real-time IT Operations Analytics (ITOA) and machine learning-based incident management for private, public cloud and hybrid IT environments. Its platform helps operations and development teams detect, triage and resolve incidents inside production environments. The company serves large, dynamic and heterogeneous environments and counts customers such as Cisco, Royal Bank of Canada, Yahoo and GoDaddy. Led by CEO and co-founder Phil Tee, Moogsoft targets improved service quality through automated incident detection and triage. The company plans to use new funding to accelerate expansion of global operations across Europe, Asia and the Americas. No revenue or user metrics were disclosed in the article. Moogsoft's flagship product, Incident.MOOG, is a next-generation manager-of-managers platform that uses patent-pending machine learning to detect anomalies, reduce noise, create contextualized situations, and orchestrate rapid restoral of services. The company positions its Collaborative Situation Management to serve IT Ops, DevOps, and ITSM teams at web-scale enterprises and service providers. Moogsoft has established partnerships across the ITSM and DevOps sectors and expanded its presence across Europe, North America, and Asia, with customers such as RetailNext. Customer deliveries began in February 2012, and the company was recognized by Gartner as a "Cool Vendor in Application Performance Monitoring." The company says the new funding will accelerate plans for a new era of operational tools that are smarter and more effective for modern IT. Combined funding history and partnerships support its growth and product adoption internationally. Moogsoft provides Agile Service Management software that leverages Big Data and Social Networking to help customers identify IT incidents. Its platform ingests signals from devices, databases, applications and human-generated instant messages and trouble tickets. The product applies goal-oriented social orchestration to resolution and impact-management processes. Moogsoft says these capabilities help customers identify incidents and reduce costs. Led by CEO Phil Tee, the company closed a $7M Series A and intends to use the capital to expand operations.

Total raised

$111M

Funding rounds

5

Latest round

Equity

Latest activity

May 2021