Moveworks is an AI platform purpose-built to automate employee support across IT tickets, HR requests, and policy questions. Employees describe what they need on enterprise messaging tools such as Microsoft Teams and Slack, and the platform uses conversational AI to understand requests and provide solutions in seconds. The company is led by CEO Bhavin Shah and is based in Mountain View, Calif. Its customer base includes DocuSign, Broadcom, and Western Digital. Moveworks has raised $315M in total funding and was valued at $2.1 billion after the Series C. It intends to use the new funds to expand operations and broaden its business reach. Moveworks builds a machine learning platform that uses natural language understanding to take employee-submitted IT tickets, interpret their content, and take actions to resolve them automatically. The company focuses on help-desk tickets because founders saw recurring, common question sets that make interpretation and automated resolution easier. Today Moveworks can autonomously resolve roughly 25–40% of tickets, a significant increase from about 2% in its early days. The platform aims to improve user satisfaction by providing immediate answers even when IT personnel are unavailable. Moveworks was founded in 2016, has 115 employees, and serves dozens of customers. The company has raised a total of $105 million to date. Moveworks provides an AI solution that autonomously resolves employee IT issues by combining natural language understanding, advanced conversational AI, and process automation. The platform identifies optimal solutions and fully resolves tasks such as provisioning applications, resetting passwords, unlocking accounts, managing email lists, and answering questions. Its system is already deployed and endorsed by CIOs at Fortune 500 and other enterprise companies, including Autodesk, Broadcom, and Nutanix. Moveworks is led by CEO and co-founder Bhavin Shah. The company raised $30M in Series A funding and is using the funds to continue expanding operations. Moveworks is based in Mountain View, CA.

Total raised

$305M

Funding rounds

3

Latest round

Series C

Latest activity

Jun 2021