Narvar provides a SaaS-based post-purchase customer engagement platform that offers delivery tracking analytics, delivery notifications, returns management, feedback collection and timely customer communications. The company serves more than 500 global retailers, including Patagonia, Gap, Levi’s, TUMI and Sephora, and has added over 100 brands in the last 12 months, including Costco and Lululemon. Narvar has served nearly 5 billion customer interactions across 38 countries and 50 languages. In the past 12 months the company doubled both revenue and employee headcount. It has expanded its global presence into APAC and EMEA, opened a London office and made its first leadership hires in Germany. Narvar intends to use new funds to continue developing products while investing in international growth. Narvar is a San Bruno, Calif.–based startup that provides post-purchase software to help internet retailers manage deliveries, returns, and exchanges. Its platform aggregates data from complex carrier networks and uses predictive analytics to estimate delivery times and enable scheduling and control. The company serves major retailers including Neiman Marcus, Nordstrom, Coach, Sephora, and Bass Pro Shops. Narvar aims to make delivery and returns more transparent and user-friendly to reduce customer frustration and drive loyalty and repeat purchases. The product accounts for retailers' use of 15+ shippers, regional carriers, and in-store fulfillment, and the company sees opportunities in expanding into new e-commerce categories and B2B sales. Narvar builds software that helps retailers engage customers after online purchases by improving shipping interfaces, text updates, returns, and re-purchase options. Its platform delivers granular shipment updates (for example, noting when storms halt packages) and aims to reduce support call volume while increasing retention. The company works with brands such as Nordstrom and Anthropologie. CEO Amit Sharma, who previously managed the delivery experience for Apple.com and worked on supply chains at Walmart, founded Narvar in 2010. Narvar raised $10M in its latest funding, bringing total capital raised to $12M after an earlier $2M seed round. The product’s goal is to move customers back up the marketing funnel—turning post-purchase interactions into opportunities for discovery and repeat sales—though retailers or platforms (Amazon, Gmail, Pinterest) could choose to own that experience themselves.

Total raised

$62M

Funding rounds

3

Latest round

Series C

Latest activity

Aug 2018