Neople builds AI 'neoples' — chatbot customer service assistants — and counts integration with over 100 Dutch and German e-commerce businesses. The company emphasizes delivering accurate, coherent and humanised responses, branding this approach 'Collegial AI.' Neople plans to use its new funding to drive international expansion and to build an AI training centre in Berlin to train its models to reply autonomously. The team positions its technology to automate repetitive support tasks while allowing human agents to focus on edge cases. Investors and the company stress deep vertical understanding of the markets they serve and a focus on improving response accuracy and tone. The product is already in use across retail customers in the Netherlands and Germany and the company aims to expand its presence globally. Neople develops generative AI–driven "Neoples" that act as digital co-workers trained on product information, FAQs and past conversations to assist with tasks such as answering questions and sending emails. The Neoples can operate inside workplace platforms like Slack, Microsoft Teams and contact-centre tools such as Trengo and Zendesk, and their tone can be tailored to each company. Neople offers these agents on a staffing model—customers can "hire" a Neople much like a regular employee—and the company is initially focusing on customer support teams. The startup has already deployed several Neoples to businesses in the Netherlands (examples include Toppy, Fitforme, Proforto and soon Bax‑shop). Neople plans to expand its team and continue developing its generative-AI technology to create more capable digital co-workers. By the end of 2023 the company expects to have over 100 Neoples actively working.

Total raised

$8M

Funding rounds

2

Latest round

Seed

Latest activity

Jun 2024