Numia provides a vendor-agnostic customer journey management platform that integrates offline and online customer interaction data from bank kiosks, tablets and software like Salesforce and Genesys. Its AI capabilities enable automated tasks and route customers to human agents when needed to improve efficiency and personalization. The company serves more than 350 customers across 10 Latin American countries, including Santander, HSBC and Allianz. Numia is profitable and expects to finish the year with $4.7 million to $5 million in booked ARR, with a goal to double that within two years. Founded in 2014 and pivoted in 2020 from queue management software to its current strategy, Numia plans to expand integration options and enhance its AI to drive more efficient and personalized customer journeys.

Total raised

$4M

Funding rounds

1

Latest round

Seed

Latest activity

Dec 2024