OpenMethods is a Los Angeles–based SaaS company that builds solutions to deeply integrate telephony platforms with customer relationship management systems to enable omni-channel contact center experiences. Its products, including PopFlow Studio and Harmony, integrate telephony from vendors such as Genesys, Cisco, Avaya and Interactive Intelligence with Oracle CRM. The company's plug-and-play SaaS reportedly reduces average handling times by 30+ seconds for complex contact centers, eliminates years of custom development, and has saved customers millions of dollars while improving customer satisfaction. The press release describes the company as experiencing "explosive growth." OpenMethods says it will use the new funding to accelerate its product roadmap and to scale its capabilities and teams.

Total raised

$5M

Funding rounds

1

Latest round

Equity

Latest activity

Feb 2016