Operative Intelligence provides an automated platform that analyzes customer inquiries across phone, email, chat, web, social media, reviews and warranty requests to surface root causes and prioritized remediation opportunities. The company’s software identifies pain points, estimates service-cost impact, and highlights inquiries that can be moved to self-service along with potential ROI. Operative Intelligence says its platform requires no model training or business tagging, can be deployed in two weeks, and produces reports on contact center and agent performance. Customers have used its insights to cut call volume 32% and achieve seven-figure service-cost reductions, and to move more than half of call volume to digital channels while reducing phone time by 23%. Operative Intelligence was founded in 2019 by brothers Peter and James Ianesk, who have about 25 years of contact-center experience, and is based in Melbourne and Los Angeles. Bonfire Ventures called out the company’s plans to utilize AI technology to reshape the space.

Total raised

$4M

Funding rounds

1

Latest round

Seed

Latest activity

Dec 2022