Ozonetel is a cloud-native provider of on-demand cloud communication services and contact/call center platforms. It introduced CCaaS in 2010 and provides an omni-channel call center platform, CloudAgent, used daily by more than 100,000 call center agents worldwide. The company offers an AI-driven Unified Channel Experience Management (UCXM) platform for voice and digital channels and develops AI-driven CX solutions including Conversational AI and Speech Analytics. Ozonetel emphasizes an API-first cloud communication stack that allows businesses to configure call center services quickly and migrate legacy on-premise solutions within hours while maintaining security and data privacy. Headquartered in the U.S. with an R&D center in India, it serves businesses of all sizes globally. The company plans to expand U.S. operations and broaden its AI-driven CX offerings with the new funding.

Total raised

$5M

Funding rounds

1

Latest round

Series A

Latest activity

Nov 2021