Package.ai offers a unified AI-based platform that combines generative AI, last-mile intelligence, and customer engagement data to improve operational efficiency and deliver personalized, humanlike customer experiences from website or store interactions through final delivery. The product targets big-box and home-furnishing retailers and service providers, and the company cites use cases with hundreds of partner brands, including The Dufresne-Spencer Group (DSG), Big Sandy Home Furnishings, Bob Mills, and Yale Appliance. Founded in 2017 in Tel Aviv, Package.ai had been mostly bootstrapped prior to this raise. The platform is positioned as an alternative to siloed legacy systems, aiming to break the tradeoff between logistical efficiency and customer experience. Management says the platform leads to significant gains in customer satisfaction, loyalty, and lifetime value, citing "10X growth in brand loyalty, advocacy and customer life-time value." Package.ai intends to expand its retail customer base across North America and grow its customer service teams and partnerships.

Total raised

$14M

Funding rounds

1

Latest round

Series A

Latest activity

Jan 2025