PlumChoice Inc., based in Billerica, MA, develops software and services focused on technology care and support. Its offerings aim to help organizations raise customer satisfaction through technology care services. Customers can build premium technology support services or more efficiently manage internal technical support programs using PlumChoice's scalable software and turnkey services. The company states its solutions raise CSAT, drive down support costs, increase profitability and improve productivity. According to SEC filings, PlumChoice received $8.5 million in equity funding in an offering that involved five separate investors. The report was published by Massinvestor, Inc. PlumChoice provides outsourced technology care services and a service-relationship platform called SAFElink that enables ISPs, wireless carriers, device manufacturers, retailers, ISVs and extended-warranty providers to deliver branded support. The company offers 24×7 online repair and assistance through local industry-certified agents and can deliver services remotely, on-site as one-time incidents, bundled with products, or as subscriber-based solutions. SAFElink is positioned as a fully integrated solution that helps partners generate new revenue and reduce costs. Covered devices include PCs, Macs, laptops, netbooks, mobile phones, TVs, home theater systems, routers, servers, networks, security systems, consumer electronics, software, peripherals and smartphones. PlumChoice was an early pioneer in remote technical services (since 2001) and is led by CEO Ted Werth. The recent financing will be used to fund growth, expand sales and marketing, and enhance the SAFElink platform. PlumChoice provides online computer support to individuals and small businesses across the U.S., handling PCs, MP3 players, PDAs and other mobile devices, networking and network devices, printers and peripherals, digital cameras, and software, connectivity or OS issues. The company offers remote technical services covering a wide range of consumer and small-business device and software problems. PlumChoice said the new capital will be used to expand its sales and marketing efforts and to further develop its operations infrastructure. According to CFO Kevin Rhodes, the recent financing completed the company’s fundraising efforts. Rhodes stated the company is fully capitalized to continue its expansion in the coming year. The business is headquartered in Billerica, Massachusetts. PlumChoice delivers remote technical services for personal computers, laptops, networking, software applications, printers, peripherals, MP3 players, digital cameras, smartphones and other mobile devices. The Billerica, Massachusetts company was founded in 2000 and serves consumers and small businesses through business partners. It completed a new $14.7M financing round to support market development and expand sales. The company plans to use the proceeds to support marketing, business operations and product development. Edison Venture Fund cited PlumChoice’s domain expertise, strong channel partnerships and high customer satisfaction in explaining its continued support.

Total raised

$59M

Funding rounds

4

Latest round

Equity

Latest activity

May 2012