PlushCare’s platform enables patients in all 50 U.S. states to have video visits with doctors and treats more than 3,500 medical conditions. Providers can send prescriptions to patients’ local pharmacies, and members can follow up via in-app text messaging. Memberships are priced at $14.99 per month, with first-time visits costing $99 or a copay depending on insurance. The company says its business has tripled year to date and reports a 90 Net Promoter Score; 95% of visits were for non-COVID issues. PlushCare plans to use new funding to accelerate its development roadmap, expand services, and increase marketing while doubling headcount. PlushCare operates an on-demand telehealth platform that lets users conference with doctors for non-emergency issues. The company focuses on building consumer trust by tightly vetting physicians—accepting applications only from graduates of top 50 U.S. medical schools. PlushCare is concentrating on direct-to-consumer growth and has been investing resources into expanding its network of doctors. It is operating in 15 states across the east and west coasts and plans to expand nationwide. The company has formed partnerships to broaden clinical capabilities, including a deal with Quest Diagnostics to provide hundreds of lab tests. PlushCare positions itself as a quality care portal and is taking steps such as eliminating network access fees to improve cost savings and adoption. PlushCare offers online primary-care telemedicine visits that encourage continuity by matching patients with the same physician. The service handles non-emergency conditions (flu, rashes) and can arrange testing through LabCorp and Quest Diagnostics and electronic prescriptions to major pharmacy chains. Visits are typically same-day and cost $45 each; the company refers patients to in-person specialists when needed. PlushCare staffs physicians who trained at Stanford and UCSF and says it wants to continue working with top medical‑school–trained doctors as it expands beyond California. It has a partnership with the California School‑based Health Alliance called #Care4Care, where each visit helps a child access vaccinations or required health services. Leadership says the company is interested in expanding into chronic care, preventive medicine and eventually mental health, and aims to make its service available to 200 million people by the end of next year.

Total raised

$31M

Funding rounds

3

Latest round

Series B

Latest activity

Jun 2020