QLess is an industry-leading provider of digital queue management solutions offering virtual check-ins through a dedicated online portal and real-time SMS updates. Its mobile queuing solutions are used in more than 1,000 locations worldwide. The company says the funding will accelerate growth initiatives, expand into new verticals, and advance the total digital queue experience. QLess is privately held, headquartered in Pasadena, and was founded in 2007. Leadership framed the financing as support for broader adoption and product enhancements across customer segments. QLess offers a data-driven customer interaction management (CIM) platform centered on mobile queuing and digital tools to reduce wait times and improve service delivery. Its mobile queuing solutions are used in more than 1,000 locations worldwide. The company reports its platform has helped organizations save over 100 million customers a combined 5,700 years of wasted time. QLess emphasizes analytics and productivity improvements to boost customer satisfaction and employee efficiency. Headquartered in Pasadena, California, the company was founded in 2007 and remains privately held. The recent financing is intended to support continued strategic expansion of the platform across businesses, governments, health providers, and educational institutions. QLess offers a cloud-based interactive platform that leverages learning algorithms to manage customer queues and deliver accurate wait times. The system enables employees to communicate wait times via text or phone message and notifies customers when it is their turn. Management users can access real-time reporting and analytics through the platform. Its queue management software is used across a diverse range of industries. Key partnerships include Vodafone, Dow Chemical, Renown Medical Group, the University of Texas, and government offices in Michigan, Nevada, Texas, New Jersey, and Kansas. Co-founded in 2007 by Alex Bäcker and Tim McCune, QLess secured US$3.5M in growth funding from Wellington Financial in March 2016.

Total raised

$9M

Funding rounds

3

Latest round

Equity

Latest activity

Nov 2017