Quala offers a customer success platform built by CSMs for CSMs, centered on a “CSM Sentiment” that captures qualitative insights at scale and pairs them with usage metrics to represent customer health. The product aims to replace spreadsheets and unreliable CSP outputs by providing fast, simple, and accurate customer truth. The company is described in the article as among the fastest-growing Customer Success Platforms. Founders Jonathan Tushman and Sonciary Honnoll are first- and second-time founders and long-time tech executives; the team is noted for an empathic, transparent approach. Reported near-term product plans include improved CRM integrations, a brand-new UI, and enhanced platform CX. The round funded additional senior hires to lead sales and engineering to scale and meet market demand.

Total raised

$4M

Funding rounds

1

Latest round

Seed

Latest activity

Apr 2021