Quantum Metric offers a cloud service it calls Continuous Digital Product Design to help companies identify, test and fix friction in web and native app experiences in real time. The platform logs user actions and surfaces where customers are frustrated, enabling product and engineering teams to prioritize fixes. The company says its data covers interactions from roughly 1 billion internet users and about 20% of all internet activity. Customers include large brands such as Alaska Airlines, Crate and Barrel, Lenovo, Western Union, Lululemon and FanDuel, and the company reports a 98% gross retention rate with that base. Quantum Metric was built out of Colorado and competes with players like LogRocket and Decibel. According to statements in the article, the company and its lead investor plan to double down on expanding its analytics capabilities to customers worldwide. Quantum Metric provides a SaaS technology platform that captures customer behaviors and technical issues and helps businesses prioritize product decisions using real-time data. The company is led by CEO Mario Ciabarra and is based in Colorado Springs, CO. It secured up to $25M of debt capital from Silicon Valley Bank. Combined with its initial Series A led by Insight Partners in 2018, Quantum Metric has raised $50M in capital over the past 24 months. The new funds will be used to build out product and customer support teams, expand its presence in EMEA, and invest in new R&D initiatives. Quantum Metric provides a real-time, cross-device digital intelligence analytics platform that enables organizations to identify their highest-value revenue opportunities. Led by founder and CEO Mario Ciabarra and based in Colorado Springs, Colo., the company serves mid-market to large clients including eHarmony, Cole Haan, Neiman Marcus, Western Union and 1-800 Contacts. In September 2018 the company raised $25M in a Series A funding round led by Insight Venture Partners. As part of the investment, Lonne Jaffe, Managing Director at Insight Venture Partners, will join Quantum Metric's board of directors. Quantum Metric said it will use the funds to accelerate growth across enterprises, increase headcount to support product development, sales and marketing, and continue advancing technological innovation within its platform.

Total raised

$250M

Funding rounds

3

Latest round

Series B

Latest activity

Jan 2021