Returnly is a post-purchase payments company that helps brands and retailers deliver instant, seamless returns experiences. Its core product lets shoppers buy again using return credit before shipping original items back, settles the new order in real-time, and assumes the product-returns risk for merchants. The company offers a turn-key solution for large-scale retailers as well as hosted, fully brandable customer touchpoints like order and returns tracking, online returns and exchanges. Returnly said it will use the new $19 million Series B to grow merchant services and expand its product offering to help thousands of retailers compete with Amazon. Planned product work includes omnichannel support (Buy Online Return In Store) and deeper integrations with reverse logistics, e-commerce, loyalty, and CRM platforms. Returnly is headquartered in San Francisco and also has offices in Chicago and Madrid. Returnly offers a turn-key post-purchase payments platform that lets shoppers buy again using return credit before shipping original items back, settles those orders in real time, and assumes product return risk for merchants. The company also provides returns management tools and hosted, brandable customer touchpoints such as order and returns tracking, online returns and exchanges. Returnly has developed relationships with hundreds of merchant partners, including Fanatics, UNTUCKit, Outdoor Voices and The Greats, and has issued more than $100 million in returns credit to customers. The business is headquartered in San Francisco and maintains offices in Chicago and Madrid. The company plans to use the new financing and credit facility to onboard larger merchants and integrate its platform with reverse logistics, e-commerce, loyalty and CRM platforms. Its core focus is removing returns friction to drive customer loyalty and incremental sales for retailers. Returnly provides an online wallet that temporarily fronts customers the refund on returned goods so they can immediately repurchase from the same brand. The company acts as a middleman between shoppers and merchants, returning funds to customers only after retailers receive the original item. It uses data and A/B testing — run by a team that includes ex‑Glassdoor data scientists — to help brands measure the impact on repurchases. Returnly collects nearly all of its revenue from commissions on post‑return sales, with the remainder coming from an initiation fee charged when retailers adopt the service. Merchants such as Fanatics and Cotopaxi are cited as customers benefiting from the low‑risk value proposition. Founder and CEO Eduardo Vilar, who has a background in mathematics and actuarial science, leveraged the company’s own equity to power initial transactions and aims to demonstrate the predictability and profitability of that financial instrument to institutional investors.

Total raised

$30M

Funding rounds

4

Latest round

Series B

Latest activity

Apr 2019