RouteThis offers a two-part platform: tools for customer service agents to remotely diagnose and resolve home WiFi issues, and a self-help component that lets consumers triage and fix problems themselves. The company says its technology has been in market since 2017 and that it works with more than 100 ISPs and smart home brands, resolving about one million tech issues annually. RouteThis plans product expansion to simplify ISP installation services by optimizing home networks and catching issues before they become customer problems. The startup is focused on geographic expansion outside North America and on growing its team from 68 employees with plans to reach about 140 by next year. Financially, the company has raised equity financing to date and also maintains a line of credit to support operations.

Total raised

$20M

Funding rounds

1

Latest round

Series A

Latest activity

Feb 2022