Scala has built what it calls the first operational intelligence layer purpose-built for customer-experience and contact-center teams that now manage both human agents and AI. The platform aggregates formerly disconnected data to deliver a holistic view of how operations behave, moving beyond static dashboards to diagnose issues and guide timely action. Founded by former Accolade executive Ardie Sameti and long-time enterprise leader Rajeev Singh, the company leverages deep domain experience running large-scale service organizations. Scala’s launch addresses growing complexity in contact centers as AI adoption accelerates, giving leaders tools to balance performance, cost, and customer outcomes. The Bellevue, Washington-based startup is emerging from stealth with $8.5 million in seed capital. While operating metrics such as revenue or user counts have not been disclosed, the fresh funding provides its initial financial runway. Backing from prominent Pacific Northwest investors underscores confidence in the founders’ vision for a connected, AI-ready CX stack.

Total raised

$9M

Funding rounds

1

Latest round

Seed

Latest activity

Feb 2026