Service is an on-demand customer service platform where consumers submit complaints, supporting documents, and a desired outcome; a Service problem solver contacts the company and keeps the consumer informed by email. The startup aims to broker fair resolutions between consumers and businesses without public shaming, positioning itself as a private, discreet middleman. Service is building software and automation to scale its operations: case handling time reportedly fell from 30 minutes to 15 minutes. The product is currently free to both companies and customers while the team experiments with a business model. It has been used by over 1,000 users and has recovered or saved consumers more than $100,000 (about half in the last 30 days). The eight-person team is split between engineering/product and resolution specialists, and the service is live in the US, UK, Canada and Australia.

Total raised

$3M

Funding rounds

1

Latest round

Seed

Latest activity

Oct 2015