ServiceAide, launched in 2016 and headquartered in San Jose, California, builds intelligent software for customer service and support. Its product suite includes the Luma AI Virtual Agent suite, Intelligent Service Management, the Point of Business Platform and ChangeGear. The company applies AI, machine learning and natural-language processing to enable self-service, automation, digital labor conversations and improved knowledge management. ServiceAide serves more than 500 customers across North America, Latin America, Europe, the Middle East and Africa. The company says the investment will fund additional product development and customer support to support continued growth. ServiceAide pursued a revenue-based financing model to raise growth capital without diluting ownership. ServiceAide provides SMBs and MSPs with a cloud service management platform that applies machine learning to drive optimization across service interactions. Its offering combines service and support capabilities with Cloud Service Management (CSM) to improve response time, issue resolution, maximize self-care and prevent issues. The company is led by CEO Wai Wong. ServiceAide completed a $12M funding round. It intends to use the funds to accelerate sales and marketing and to continue product development. The business operates out of San Jose, California.

Total raised

$12M

Funding rounds

2

Latest round

Equity

Latest activity

Nov 2016