SharpenCX provides a unified, all-in-one contact center platform built with an agent-first design, cloud-native architecture, and a holistic AI environment. The platform offers a simple omnichannel agent interface, advanced analytics and reporting, and configurable agent experiences designed for easy implementation and immediate ROI. SharpenCX emphasizes empowering agents to deliver better customer interactions and positions its product as a next-gen CCaaS/UCaaS solution. The company was founded in 2011 and says the new investment will accelerate product innovation and continue its focus on serving customers. The announcement does not disclose operating metrics such as revenue or user counts. Sharpen Technologies is an Indianapolis, IN-based provider of an agent-first omnichannel cloud contact center platform. Led by CEO Bill Gildea, the platform enables agents to work from anywhere with a PC, headphones, and an internet connection. The software consolidates calls, texts, webchats, emails, and social media into real-time, single interactions so agents can move seamlessly between channels. The company said it will use the funds to expand operations and broaden its business reach. The article does not disclose operating metrics such as revenue or user counts. The report frames the product as a work-from-anywhere solution for contact center agents. Sharpen Technologies develops an agent-first omnichannel cloud contact center platform that lets users work-from-anywhere and handle calls, texts, webchats, emails, social media, and video in real time within a single interaction. The product emphasizes agent experience with out-of-the-box integrations, reporting and analytics, and has been recognized for dramatic ROI by Frost & Sullivan and rated highly by Nemertes Research. The company reported a 236% increase in new bookings in 1H 2020 versus 1H 2019 and a 137% growth rate over the last three years, earning a spot on the 2020 Inc. 5000 list. Sharpen has raised more than $40 million to date and announced a $12 million growth funding round to fuel continued expansion. Management says the round will support continued innovation on its agent-first platform and maintain a high-touch service model. Sharpen positions itself to capture increased cloud contact center adoption as Gartner notes limited pre-pandemic cloud transition and rising work-from-home trends in CX workforces. Sharpen Technologies offers a cloud-native, agent-first omni-channel contact center platform that gives agents a single interface to manage communications across multiple channels. Its proprietary Agent Experience Score (AXS) measures agent performance and well-being. The platform promises financially backed 99.999 percent uptime and addresses long-standing agent issues that degrade customer experience. Sharpen markets a full-featured solution aimed at improving customer service and scalability for contact centers. The company plans to use new capital to grow its sales team, extend market reach, and expand the product platform. In 2018 Sharpen reported strong operating momentum: new contract dollar amount rose 700 percent, booked annual recurring revenue grew 150 percent year-over-year, and contact center customer count increased 80 percent versus 2017.

Total raised

$41M

Funding rounds

4

Latest round

Equity

Latest activity

Jun 2021