SmartAssist continues the product lineage of Wise.io as a GE spin-out, offering an AI-driven platform that routes customer service requests to the right human agents and can automatically respond when appropriate. The system relies on machine learning and substantial data, so the company says it works best for customers handling at least 10,000 support tickets per month. SmartAssist already works with customers including Twilio, MailChimp, Zendesk and Zenefits. The team plans to expand the service to support chat-based customer service systems. The company recently raised funding to scale the product and operations. Leadership includes CEO Pradeep Rathinam and board members drawn from Madrona and GE/Wise.io.

Total raised

$5M

Funding rounds

1

Latest round

Series A

Latest activity

Aug 2017