Sorted provides a Delivery Experience Platform that centralises delivery orchestration, post-purchase communication and returns management for retailers and couriers. The company aims to bridge the gap between post-purchase and returns, improving customer promises, delivery choices and post-purchase messaging. Sorted serves enterprise customers including Asda, ASOS, Farfetch and Lush and has begun targeting SMBs while preparing to expand into the US market. In January the company reported a 243% growth via its SaaS platform year-over-year; in 2020 it saw nearly 100% growth in shipment volume versus 2019 and grew its global retail brand portfolio by over 50%. Sorted completed the acquisition of automated-returns specialist Clicksit to add next‑gen returns capabilities to its platform. The company was founded in 2010 and is headquartered in Manchester; Carmen Carey was recently appointed CEO. Sorted builds delivery-experience SaaS that powers dynamic checkouts, delivery management and tracking for retailers and carriers. Its platform is live in 17 countries and is used by brands including ASOS, French Connection, Mountain Warehouse, Mulberry, Missguided and Lush. Sorted reported shipment volume growth of 100% in 2020 versus 2019 and a 243% increase through its SaaS platform in January 2021 versus January 2020; it also grew its retail portfolio by over 50% during 2020. The company added 28 hires in 2020 and plans to add another ~30 roles across sales, marketing and tech as it expands internationally. Product and commercial plans include further product development, supporting retailer digital transformation, strategic brand acquisitions, and global expansion. Sorted Group provides a SaaS delivery management platform that enables physical and digital retailers to manage delivery and returns, increase conversion rates, reduce abandoned baskets and boost customer loyalty. Led by founder and CEO David Grimes, the company has developed three products: SortedHERO (an API to display real-time delivery options at checkout), SortedPRO (a carrier and shipping management platform) and SortedREACT (an AI-driven post-purchase tracking platform). The software is live in 12 countries, including the US, France and Germany, and customers include ASOS, Lush, N Brown, Wincanton and Clipper Logistics. Founded in 2010 and based in Manchester, UK, Sorted has raised more than £35m to date. It raised £15m in a Series B led by Merian Chrysalis Investment Company Limited with participation from Praetura Ventures and NVM Private Equity. The company plans to use the funds to accelerate technology development, pursue international expansion and increase employee headcount.

Total raised

$73M

Funding rounds

3

Latest round

Series C

Latest activity

Dec 2021