SoundCommerce provides a data platform that drives profitable growth, customer experience and lifetime value across retail systems and channels, from first click to doorstep delivery. The platform tracks real-time operational events, profitability and customer lifetime value to drive decisions and actions across marketing, merchandising, supply chain, fulfillment, delivery and customer service. It integrates, validates and orchestrates lossless, granular transaction and event data into cloud warehouses such as Google BigQuery and Snowflake and connects to more than 90 software platforms, including Shopify, Salesforce Commerce Cloud, Amazon.com, Google Analytics and NetSuite. Founded by CEO Eric Best and CTO Jared Stiff and based in Seattle, the company works with retailers' existing technology stacks to transform cross-channel and direct-to-consumer operations. SoundCommerce raised $15M in Series A financing to accelerate hiring, platform capabilities and customer engagement efforts. Emergence Capital led the round, with participation from existing investors Defy Partners and Voyager Capital, and Emergence partner Joe Floyd joined the board. SoundCommerce offers an Operations Data Platform (ODP) that tracks real-time operational events, profitability and customer lifetime value to support decisioning across merchandising, supply, fulfillment, delivery and customer service. The platform integrates with major commerce systems including Amazon, Shopify, Magento, Salesforce Commerce Cloud, StitchLabs, NetSuite, Dynamics 365, ReCharge, Salsify, common EDI formats and leading parcel carriers. The company positions its product to answer cross-channel and direct-to-consumer questions such as delivery promise adherence, drivers of profitability, assortment and inventory alignment, and prioritization of markets, channels and customers. SoundCommerce was founded by CEO Eric Best and CTO Jared Stiff and is based in Seattle, WA. The company intends to use the proceeds to accelerate hiring, platform development and customer engagement efforts. The article does not disclose revenue or user metrics.

Total raised

$22M

Funding rounds

2

Latest round

Series A

Latest activity

Feb 2021